Accept: text/markdown for this page.Last Updated: 23 October 2026 | Effective Date: 23 October 2026
CAMCESS is a customer success platform operated by Intellica Camcess Software Solutions Private Limited ("CAMCESS," "we," "us," or "our"). This Privacy Policy explains how we access, use, store, share and protect personal information, including data we receive from Google APIs ("Google user data"), when you visit https://camcess.com, use the CAMCESS application, communicate with us, or otherwise interact with CAMCESS.
This Privacy Policy applies to the CAMCESS website, the CAMCESS application and CAMCESS integrations with Google services. It covers personal information collected through our website, demo and contact forms, trials, subscriptions and billing, support, marketing, events and webinars, surveys, recruitment and other direct interactions with CAMCESS, and information we receive through the Google integrations you choose to enable.
Customer Data Processed Through CAMCESS. Where a business customer uses CAMCESS to process personal information about its own customers, employees, prospects, users or stakeholders, CAMCESS generally acts as a Processor, Service Provider or equivalent on that customer's behalf. That information is governed by the customer's agreement with us and, where applicable, the CAMCESS Global Data Processing Addendum (DPA). If you are an individual whose information is held in CAMCESS by one of our customers, please contact that customer about its privacy practices.
CAMCESS is operated by Intellica Camcess Software Solutions Private Limited, a company incorporated in India. CAMCESS helps businesses manage customer relationships, journeys, onboarding, adoption, success plans, account health, renewals, engagement and retention, and includes analytics, AI-assisted insights, a Customer Portal, and integrations with CRM, billing, product analytics, email and calendar services.
When you create an account, request a demo or pricing, start a trial, subscribe, contact sales or support, subscribe to newsletters, attend events, complete surveys, provide feedback or apply for a job, you may provide: your name, business or personal email, telephone number, company, job title, department, country, business address, billing information, account and subscription details, communication preferences, support information, survey and event responses, and resume and employment information.
When you visit our website or use the application, we may automatically collect your IP address, browser type and version, operating system, device type and identifiers, screen resolution, language, time zone, referring website, pages viewed, links clicked, session information, access times, approximate location derived from IP address, application usage, error and crash logs, performance data and security logs. We collect this through cookies, pixels, web beacons, SDKs, log files, local storage and similar technologies. See our Cookie Policy.
Where permitted by law, we may receive business contact and professional information (such as name, business email, phone number, employer, job title, professional profile and company information) from business and marketing partners, event organizers, CRM systems, lead-generation services, public business directories, professional networks, analytics providers, recruitment agencies and other lawful sources.
Customers load or connect information such as account and stakeholder records, success plans, tasks, notes, health scores, renewal and billing information, product usage data and communications. This is described in section 9.
This section applies if you choose to connect your Google account or Google Workspace to CAMCESS. Connecting is always optional and happens only after you approve Google's consent screen. You can disconnect at any time (see section 4.6).
CAMCESS requests only the Google permissions (scopes) needed for the features you enable. Depending on those features, we may access:
openid, email, profile: Sign you in and identify your CAMCESS account (name, email address and profile picture).https://www.googleapis.com/auth/gmail.readonly: Read email metadata (sender, recipients, subject, date, thread) so customer communications can be logged against the right customer account and shown on its timeline.https://www.googleapis.com/auth/gmail.send: Send emails that you compose and choose to send from within CAMCESS.https://www.googleapis.com/auth/calendar.readonly: Read event titles, times, attendees and meeting links so customer meetings can be logged and upcoming customer touchpoints shown.https://www.googleapis.com/auth/calendar.events: Create or update calendar events that you schedule from within CAMCESS.We do not request or access Google data beyond what is described in this section.
We use Google user data only to provide and improve the user-facing features of CAMCESS that you have requested, namely:
We do not use Google user data for advertising of any kind, including targeted, personalized, retargeted or interest-based advertising, and we do not use it for any purpose unrelated to the features above.
CAMCESS's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
In line with those requirements:
We do not share Google user data with third parties except:
CAMCESS offers AI features such as summaries, health scores and recommendations. When these features process Google user data, they do so only to generate output for you within CAMCESS.
CAMCESS does not use Google Workspace API data (including Gmail and Google Calendar data) or any other Google user data to develop, improve or train generalized or non-personalized AI or machine learning models, and we do not allow our third-party AI providers to do so. Google user data is not used to train any publicly available or third-party model.
No system is completely secure. If a breach affecting your Google user data occurs, we will investigate, contain it and notify affected customers and authorities as required by law.
We use personal information that is not Google user data to:
The marketing and analytics uses in this section never apply to Google user data.
We do not sell personal information for monetary consideration. We may share personal information with:
Sharing of Google user data is governed only by section 4.
Where EU GDPR or UK GDPR applies, we rely on: Contract (to provide Services, manage your account and process subscriptions and payments); Legitimate Interests (such as improving and securing CAMCESS, preventing fraud, managing business relationships and B2B communications, after considering the impact on individuals); Consent (where required; you may withdraw it at any time without affecting prior processing); and Legal Obligation.
We use essential cookies for authentication and security and, where permitted and with consent where required, functional and analytics cookies on our website to understand usage and improve performance. You can manage cookies through your browser or our cookie controls. See our Cookie Policy. Cookies, analytics and marketing tools are not used to collect, profile or target using Google user data.
We may contact you by email, telephone, SMS, messaging platforms or in-product notifications. You can unsubscribe from promotional emails using the link in the message or by contacting us. We may still send transactional communications needed to provide the Services, manage accounts, process payments, send security notices or comply with law.
CAMCESS provides business customers with tools that may process information about their customers, employees, prospects and other individuals, such as names, contact details, account information, product usage, communications, health scores, success plans, renewal and billing information, survey and review information, and stakeholder information uploaded or connected by the customer. When we process this information solely on behalf of a business customer, we generally act as a Processor or Service Provider and the customer controls the purposes and means of processing. Privacy requests about that information should be directed to the customer.
CAMCESS may offer AI-powered features including churn-risk analysis, health recommendations, sentiment analysis, meeting and account summaries, success-plan and task recommendations, forecasting and classification. AI outputs may be inaccurate, incomplete, outdated, misleading or inappropriate and should be reviewed before being relied upon; CAMCESS does not guarantee their accuracy.
CAMCESS does not use identifiable customer data submitted by a business customer to train publicly available third-party AI models unless the customer expressly authorizes it. As stated in section 4.5, Google user data is never used to train generalized or non-personalized AI or machine learning models. We may use third-party AI infrastructure and model providers as subprocessors, and the applicable DPA and subprocessor arrangements govern that processing.
CAMCESS is operated from India and uses service providers and infrastructure in other countries, so personal information may be processed outside your country. Where required, we use appropriate safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Agreement or UK Addendum. Further detail on transfers of Customer Data is in the CAMCESS Global DPA.
CAMCESS maintains technical, administrative and organizational safeguards including access controls, authentication, encryption, monitoring, logging, secure infrastructure, vulnerability management, employee confidentiality obligations, backups, incident response and access reviews. See also Security Practices. No system can be guaranteed to be completely secure, and you are responsible for keeping your credentials and devices secure and for using multi-factor authentication where available.
We retain personal information only as long as reasonably necessary for the purposes in this policy, or as the law requires. For example: account information while your account is active; billing records for applicable tax and accounting periods; marketing preferences until you change them; and support records for a reasonable operational period. Customer Data is retained according to the customer's instructions and agreement and deleted or returned after termination as described in our Terms. Google user data follows section 4.6. When information is no longer needed, we delete, anonymize or securely archive it.
Depending on where you live, you may have the right to access, correct, update, delete, restrict or object to our processing of your personal information, to withdraw consent, to data portability, to opt out of certain processing, and to complain to a regulator. This includes rights under the EU and UK GDPR, India's Digital Personal Data Protection Act, 2023 (including grievance redressal), and U.S. state laws such as the CCPA/CPRA. We do not sell personal information for monetary consideration, and we will provide legally required opt-outs where applicable law treats a disclosure as a "sale" or "sharing". We do not discriminate against you for exercising your rights.
Email [email protected] with your name, email address, country of residence, the nature of your request, and any information reasonably needed to verify your identity. Use the same address to request deletion of your Google user data. We will respond within the period required by law. If your data is held in CAMCESS by one of our customers, we may refer your request to that customer.
There is no universally accepted standard for "Do Not Track" signals, so we may not respond to them in all circumstances. Where applicable law requires us to honor a recognized browser or privacy preference signal, we will.
CAMCESS is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Customers may use CAMCESS to share information (such as mutual success plans, objectives, outcomes and tasks) with their own customers through a Customer Portal. Those customers decide what is shared, and their own privacy policies apply. If you submit reviews, testimonials or other content intended for public display, it may become publicly available.
CAMCESS may link to or integrate with third-party services such as Google, Microsoft, Zoom, LinkedIn, CRM, payment and analytics platforms. When you authorize an integration, CAMCESS may access information made available by it, and you are responsible for the permissions you grant. Third parties have their own privacy policies, and we are not responsible for their practices. Interactions with our social media pages are also governed by the relevant network's policies. Where customers record LinkedIn URLs or similar professional profile details, we process them under the customer's instructions and do not guarantee their accuracy.
Payment information may be processed by CAMCESS and third-party payment providers; where a processor handles card details, we may not receive or store the full card number. If you apply for a job, we process your application details to evaluate and manage recruitment. If you interact with us as a supplier, partner, investor, advisor or other business contact, we process your professional information to communicate with you, perform contracts and maintain business records.
If we determine that a breach involving personal information has occurred, we will take reasonable steps to investigate, contain, remediate and prevent recurrence, and notify affected parties and authorities where required by law. Where we act as a Processor for a customer, notification is generally handled under the DPA and the customer agreement.
We may update this Privacy Policy when our practices, Services or the law change, and will revise the "Last Updated" date. We will notify you of material changes, including any change in how we access, use, store or share Google user data, by email or in the CAMCESS application, and will obtain your consent where required.
This Privacy Policy is generally governed by the laws applicable to CAMCESS and the relevant relationship with the individual, subject always to mandatory data protection laws that apply to that individual. Nothing in it limits rights that cannot legally be limited.
Intellica Camcess Software Solutions Private Limited
Product: CAMCESS
Website: https://camcess.com
Privacy Team: [email protected]
Registered Office: Flat No. 102, 11-6-825/7, First floor, Mount Ilyas Apartment, Red Hills, Urdu Medium Nampally, Hyderabad, Telangana, 500004, India
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